Overview

The standard rental period is 24 hours. Depending on availability, rental periods can be extended for an additional fee.

The standard rental period is 24 hours. Depending on availability, rental periods can be extended for an additional fee.

If an item is damaged or lost, replacement fees will be charged at retail value and calculated once your order is returned and assessed by our inventory team. This process may take up to 10 days after your event. If any misplaced items are found within five business days, you can return them. We'll arrange a pickup, and a delivery fee may apply if it doesn't align with our existing schedule, otherwise, it's on us!

Between delivery and pickup, clients are responsible for securely storing rented items and properly repacking all tabletop and decor items before return. Clients accept all risk for the rental period until items are returned to Simply Timeless.

If items are damaged due to weather or unexpected elements, replacement or repair costs will be assessed and incurred once items are returned and the damage is evaluated.

Yes! We deliver and pick up your order; please inquire for more information based on your location, as delivery fees and minimum orders will vary. In between delivery and pick-up, clients are responsible for providing a secure storage location for rented items and for properly repacking all tabletop and decor items before pickup/return time. The client accepts all risk for the agreed-upon rental period until items have been returned and inspected for damage.

Setup and takedown services are available at an additional fee. These services should be arranged at least 2 weeks prior to the event date.

All items should be boxed and/or crated in the containers you received the items in. If our crew is retrieving the items from your event location, all items should be returned to the point of delivery ready for pickup. A charge will apply for all items, including boxes and crates that are missing or damaged.